Job Description
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IT Support Technician I

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world. 

POSITION: IT Support Technician I

LOCATION: Orangeburg, NY

Are you passionate about tech and ready to launch your IT career? Join our growing team as an IT Support Technician and help ensure seamless IT operations across multiple locations. Whether you're setting up new user workstations or troubleshooting network issues, you'll be essential in keeping our infrastructure running smoothly.

JOB SUMMARY

The IT Support Technician I is responsible for providing technical support and maintaining IT infrastructure across various company locations. This entry-level role includes assisting with troubleshooting hardware, software, and network issues, supporting end users, tracking and deploying IT assets, and ensuring adherence to IT policies and standards. The technician will work both independently and collaboratively to ensure reliable and efficient IT operations.

KEY RESPONSIBILITIES

·    On-site Technical Support. Provide on-site technical support for hardware, software, and network-related issues.

  • Troubleshooting Skills. Troubleshoot and resolve IT incidents and service requests in a timely manner.
  • Desktop support. Install, configure, and maintain computer systems, peripherals, and software applications.
  • End User Support. Provide end-user support for new user setups.
  • Asset Management. Manage IT assets, including inventory tracking, deployment, and disposal.
  • Collaboration. Collaborate with other IT teams to ensure seamless integration and support of IT services.
  • Site Visits. Conduct regular site visits to assess and address IT needs and issues.
  • Assist in the implementation of IT projects and initiatives at various locations.
  • Documentation. Maintain accurate documentation of IT processes, procedures, and support activities.
  • Train Users. Provide training and guidance to end-users on IT systems and best practices.
  • Ensure compliance with company IT policies and security standards.

QUALIFICATIONS

  • Associate’s degree in information technology, Computer Science, or related field.
  • Entry Level to 3+ years of experience in IT support or field operations.
  • Foundational knowledge of computer hardware, software, and networking.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks independently in a fast-paced environment.
  • Willingness to travel to various company locations as needed.
  • Certifications such as CompTIA A+, Network+, or similar are a plus.
  • Bilingual in Spanish is preferred.

WORKING CONDITIONS

  • May require lifting and transporting IT equipment.
  • Up to 25% travel to company sites.
  • On-call support may be required outside standard business hours.
  • Regular interaction with senior management at manufacturing locations.

 

 

 

WHAT WE OFFER

At Mativ, our benefits reflect how much we value and care for each other. We know that employees and their families have unique needs, so our comprehensive benefits offer flexibility, quality, and affordability. Here are just a few of the ways we support your well-being and that of your loved ones:

  • Medical, dental and vision insurance
  • Consumer-Driven Health Plan (CDHP)
  • Preferred Provider Organization (PPO)
  • Exclusive Provider Organization (EPO)
  • Company-paid basic life insurance and Additional voluntary life coverage
  • Paid vacation and competitive personal time off
  • 401(k) savings plan with company match
  • Employee assistance programs – available 24/7 to you and your family
  • Wellness and Work Life Support - career development and educational assistance


ABOUT MATIV

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers’ most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company’s two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers’ products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.

Mativ and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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